Your personal concierge,in any language,at any hour.

A single voice for everything the resort can offer — spoken, immediate, and always in the register of the house.

Speak with the Concierge

What the concierge attends to

Every request of the stay, held in one conversation.

Reserve a hammam ritual, a sunrise yoga session or a therapist of your choosing — arranged around your day.

The Restaurant, The Lounge, Nihon and The Beach House — guidance on the table, the hour and the menu.

Anything from a midnight mezze to a private terrace breakfast, delivered without a single phone queue.

Marina timings, diving sites, desert excursions and El Gouna's lagoons — answered in your own language.

Always in service

“Good service is invisible. It simply answers, before the question becomes a wait.”

English · Arabic · German · Spanish · French · Italian · Portuguese (Brazil) · Russian · Chinese